UX strategy & innovation leader
I connect research, product design and emerging AI to solve complex business and user problems.
I lead enterprise UX programs, build research and design practices that scale, and guide cross-functional teams through change.
- UX strategy and leadership
- Service design
- Research and design operations
- AI-powered design
- Design systems
- Workshop facilitation
Selected work
Making research findable
I rebuilt how teams at a large national retailer found and requested research. A before-and-after service blueprint follows one request through five steps, from three points of view.
View the case study